Mark Robinson

Roadblock Title:

Understanding uptime: What 99.99% really means when the rubber hits the road

Time:

Tuesday - 3:00 PM (Tower D)

Abstract:

As Plaid has grown from a 2-person start-up to a 1000 person enterprise, our customers have been asking for ever higher levels of service and reliability. All companies are searching for ways to improve their uptime. But what does that mean in the real world?

I will cover how Plaid tackles reliability issues, what has worked, and what hasn’t. We will cover strategies to improve reliability for each 9 your company is looking to add, how much you should invest in each step, and how to communicate expectations with your customers. We will also cover how you need to think about reliability and what reliability pitfalls actually make things worse.

Wherever you are on your reliability journey, this talk is for anyone who is interested in providing an unstoppable service to their customers.

Bio:

Mark Robinson is a passionate engineer who continuously solves hard problems and then shares his knowledge through public talks to benefit others. He frequently works on developer productivity, reliability, security, and cost reduction whenever he has some free time.